If you have questions or need a custom quote please email us at CustomerService@HouseSensationsArt.com

Q: Can I cancel my order or make changes?

A: Your order is only eligible to be canceled or modified within 1 hour of placing the order. After that time, our team will begin manufacturing the order and the order cannot be canceled or changed. We take great pride in creating high-quality, made-to-order products and appreciate your understanding in this matter.

Q: How do I contact HSA?

A: If you have any questions or concerns about your order, please contact our
customer service team by sending us an email at
CustomerService@HouseSensationsArt.com. We’ll confirm once the modification or cancellation has been made.

Q: Do you accept returns?

A: While we do not accept returns on custom-made items, If
there is a problem with your order, please contact us
so that we can make it right. Sometimes accidents happen! If your item arrives damaged, let us know and we will send you a replacement right away. Your satisfaction is our ultimate goal!

• Once you place your order, our skilled artisans will
  immediately begin crafting your unique piece using high-quality steel.
  
  

• All items are custom-made at the time of order ensuring that you receive a truly one-of-a-kind product that's made just for you.  Our current processing time is approximately 3-5 business days plus transit. Once your order has been picked up by our carrier you will receive an email with tracking information so that you can follow your package until delivery.

• A digital proof for this item will be provided. Please allow up to 5 business days +/- after the date of order for the digital proof to be provided.
• Please respond to the proof verification within 48 business hours with any change request. If you do not need any change request please let us know that you approve and we are good to move your order to production.
• As soon as we receive your verification response we will move your order to production. The faster we receive your response the faster we will get the sign shipped.
• Failure to reply and approve the proof may result in delayed shipping of your item and/or If we do not receive a response within 5 business days orders will be moved to production as designed. Please watch your email including your spam and trash box.