Custom Design Request

All design services are handled exclusively through email. This allows us to provide the highest level of service by ensuring:

• clear, documented communication
• the ability to reference visual aids, photos, and design files
• adequate time for research, internal collaboration, testing, and calculations
• timely responses in the order inquiries are received
• preservation of each customer’s place in the project queue
• organized workflow management

Custom projects often require detailed visuals, attachments, and written clarification. It also involves behind the scenes steps such as:

• running graphic tests
• collaborating with internal departments
• contacting vendors
• performing budget calculations
• researching custom requests
• verifying material or production feasibility

These tasks require focused time and cannot be completed over the phone. Quick answers are not always possible, and email provides the structure needed to thoroughly review each request and complete the necessary legwork.

As a small, family owned and operated business, we work with many customers each day across a wide range of project types. Phone calls interrupt active design work and can delay projects already in progress. To maintain quality and efficiency, we rely on email because it:

• ensures every customer receives focused attention
• allows us to provide clear, well constructed, and accurate responses & information
• keeps our workflow organized and predictable, benefiting all customers

This system helps us maintain consistent turnaround times and deliver highquality results for every project.

Email communication creates a clear, accessible record of all design decisions, approvals, and commitments. This written trail:

• protects you as the customer
• protects us as the business
• ensures all details and agreements are documented and honored
• allows both parties to reference information at any time, even years later

Maintaining accurate records is essential to providing reliable, consistent service and ensuring your complete satisfaction.

We understand that some customers prefer phone based design support. While our process may not be the ideal fit for everyone, we believe in being transparent about our workflow. This communication policy reflects what has proven most effective for our team and our customers, ensuring consistent quality, efficiency, and a positive experience for all.