• A digital proof for this item will be provided.
• Please allow up to 5 business days +/- after the date of order for the digital proof to be provided.
• Please respond to the proof verification within 48 business hours with any change request.
• If you do not need any change request, please let us know that you approve, and we will move your order to production.
• As soon as we receive your verification response, we will move your order to production.
• The faster we receive your response, the faster we will get the sign shipped.
• Failure to reply and approve the proof may result in delayed shipping of your item.
• If we do not receive a response within 5 business days, orders will be moved to production as designed.
• Please watch your email, including your spam and trash box.

Q: Can I cancel my order or make changes?

A: Your order is only eligible to be canceled or modified within 1 hour of placing the order. After that time, our team will begin manufacturing the order and the order cannot be canceled or changed. We take great pride in creating high-quality, made-to-order products and appreciate your understanding in this matter.

Q: How do I contact HSA?

A: If you have any questions or concerns about your order, please contact our customer service team by sending us an email at CustomerService@HouseSensationsArt.com. We’ll confirm once the modification or cancellation has been made.

Q: Do you accept returns?

A: While we do not accept returns on custom-made items, If
there is a problem with your order, please contact us
so that we can make it right. Sometimes accidents happen! If your item arrives damaged, let us know and we will send you a replacement right away. Your satisfaction is our ultimate goal!

• Once you place your order, our skilled artisans will
  immediately begin crafting your unique piece using high-quality steel.
  
• All items are custom-made at the time of order ensuring that you receive a truly one-of-a-kind product that's made just for you. 
  
• Our current processing time is approximately 3-5 business days plus transit.
  
• Once your order has been picked up by our carrier you will receive an email with tracking information so that you can follow your package until delivery.