Shipping Policies
HouseSensationsArt Inc ("we" and "us") is the operator of
(https://www.housesensationsart.com) ("Website"). By placing an order through
this Website you will be agreeing to the terms below. These are provided to
ensure both parties are aware of and agree upon this arrangement to mutually
protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
All sales on personalized items are final once the item has been produced. All sales on clearance and/or promotional items are final. HouseSensationsArt Inc will happily accept returns on non-personalized items due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping. The Customer will be charged a Restocking Fee of 20% of the full original purchase value of goods for any unopened Products in original condition.
Once returns are received and accepted, refunds will be processed within 7 days to store credit for a future purchase. We will notify you once this has been completed
through email. (HouseSensationsArt Inc.) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
HouseSensationsArt Inc. will happily honor any valid warranty claims, provided a claim
is submitted within 90 days of receipt of items. Rusting, corrosion, and other defects caused by nature are only covered under warranty if the "All-Weather Clear Coat Protection" has been purchased. Damages from shipping, coating chips, and all other non-weather related damages are covered under our standard warranty.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect HouseSensationsArt Inc. to process your warranty claim within 7 days.
Once warranty claim is confirmed, a replacement item will be sent immediately :
4. Delivery Terms
4.1 Transit Time and Production Time
In general, non-personalized items ship within 1-2 weeks and personalized products ship within 1-2 weeks. Custom Logo Signs ship within 2-4 weeks. Once shipped, transit times varies from 2-10 days domestic.
4.2 Transit time Internationally
Currently, we do not ship internationally.
4.3 Dispatch Time
Orders are usually dispatched within 1-2 weeks of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been scheduled for shipping.
4.5 P.O. Box Shipping
HouseSensationsArt Inc. will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. Please include a street address for all order in the instance that USPS is not available, there are delays or the package is to large to ship via postal services.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation. HouseSensationsArt Inc. is not responsible for carrier delays.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and HouseSensationsArt Inc. encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be considered abandoned by the customer. no refund or other allowance in duties shall be made in such case where the customer abandons the goods.
8. Cancellations
Due to our exceedingly rapid turn-around time, we DO NOT offer cancellations. (ie. By the time most customers decide to cancel, their item has been designed and in production)
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at
HouseSensationsArt.com
