1. We custom make each personalized item just for you, because each item is custom, handmade at the time of order, we do not offer returns, refunds, exchanges or cancellations. We only stock raw goods. We start working on your order within 24 hours of receipt. We strive for a long- lasting, quality product. We stand behind our craftsmanship, if an error is made on our part we will go to every effort to provide a resolution, We cannot remake items where the wrong font or color was ordered. We ask that you review the color charts, font charts, item details tab & shipping tab (processing times) prior to purchase to ensure that you will be happy with your purchase. We are happy to answer any additional you might have.
Damages: Should you receive a damaged package, please contact us within 72 hours of delivery with the following photos:
1.) outside of the box showing all the fragile tape and any damages to the box or bends
2.) One up close of the label
3.) the inside with the bubble & Packing material
4.) Any damages to the inside of the box
5.) Damages to the item
After we receive the photos we will file a claim with the carrier and get a replacement item made.
Please hold on to the item, with all **original packaging until the carrier provides instructions for pickup or disposal.