• A digital proof for this item will be provided.
• Please allow up to 5 business days +/- after the date of order for the digital proof to be provided.
• Please respond to the proof verification within 48 business hours with any change request.
• If you do not need any change request, please let us know that you approve, and we will move your order to production.
• As soon as we receive your verification response, we will move your order to production.
• The faster we receive your response, the faster we will get the sign shipped.
• Failure to reply and approve the proof may result in delayed shipping of your item.
• If we do not receive a response within 5 business days, orders will be moved to production as designed.
• Please watch your email, including your spam and trash box.

We Proudly offer Free shipping to the Contiguous United States for this item on orders over $35 and under 6 feet.

For shipping to Alaska, Hawaii, and Puerto Rico, please contact us for a shipping quote.

All packages will ship via Ground Shipping unless Rush or Priority Shipping is purchased at checkout.

Packages generally deliver within 3-5 business days, but please allow up to 7 in case of delay.

For Identity theft protect and due to Sales tax laws - we can only ship to the address on the order.

After the order has been scheduled or shipped, we CANNOT change the shipping address or reroute the package. This is for your protection to ensure that package pirates do not reroute your shipment.

We will have to wait for the returned package by the carrier and a new shipping label will be purchased. When you purchase the new label, the system will verify your identity by your credit card.

Free shipping is only offered for the 1st initial shipment.

• Processing time is approximately 1-2 weeks plus transit.
  
• Delays may occur if an incorrect or unusable logo file type is provided or if there is a delay in approval of the digital proof.

Q: Can I cancel my order or make changes?

A: Your order is only eligible to be canceled or modified within 1 hour of placing the order. After that time, our team will begin manufacturing the order and the order cannot be canceled or changed. We take great pride in creating high-quality, made-to-order products and appreciate your understanding in this matter.

Q: How do I contact HSA?

A: If you have any questions or concerns about your order, please contact our customer service team by sending us an email at CustomerService@HouseSensationsArt.com. We’ll confirm once the modification or cancellation has been made.

Q: Do you accept returns?

A: While we do not accept returns on custom-made items, If
there is a problem with your order, please contact us
so that we can make it right. Sometimes accidents happen! If your item arrives damaged, let us know and we will send you a replacement right away. Your satisfaction is our ultimate goal!