Política de reembolso

Returns & Exchanges
1. We custom make each personalized item just for you because each item is custom, handmade at the time of order, we do not offer returns, refunds, exchanges, or cancellations.  We start working on your order immediately upon receipt.   We strive for a long-lasting, quality product. We stand behind our craftsmanship, if an error is made on our part we will go to every effort to provide a resolution, We cannot remake items where the wrong font or color was ordered. We ask that you review the color charts, font charts, item details tab & shipping tab (processing times) before purchase to ensure that you will be happy with your purchase. We are happy to answer any additional you might have.

Additional non-returnable items:
Gift cards

Delivery Damaged Policy

If your order arrives damaged during shipping, please follow these steps:
Inspect the Package:
Carefully examine the packaging for any signs of damage, such as dents, tears, or broken seals. 
Document the Damage:
Take photos of the damaged packaging and the damaged product, if possible. 
Note the Damage on the Delivery Receipt:
If the driver allows, note the damage on the delivery receipt or proof of delivery (POD) before accepting the shipment. 
Contact Customer Service:
Contact our customer service team within [5] days of delivery to report the damage and initiate a claim.  email: CustomerService@HouseSensationsArt.com
Provide Documentation:
Be prepared to provide photos, the delivery receipt, and any other relevant information. Retain all packaging for the carrier inspection claim process. 


We will then:
Assess the Damage: We will review the documentation and assess the extent of the damage. 
Offer a Solution: Depending on the damage, we may offer a replacement, send a part for repair, or another suitable resolution. 
Process the Claim: We will assist in processing a claim with the carrier, if necessary. 


Important Notes:
Time Sensitivity:
Please report any damage as soon as possible, as claims may have time limits. 
Concealed Damage:
If damage is not visible on the outside of the packaging, please note this on the delivery receipt and contact us as soon as possible. 
Carrier Responsibilities:
In most cases, the shipping carriers are responsible for the damaged contents. 
Customer Responsibility:
Customers have a legal responsibility to keep damage costs at a minimum and must accept damaged freight that can be reasonably repaired.