How it works
Custom Order Process
Step 1
Contact us with details about your project
Contact us with details about your project
Please provide preferences for size, shape, color or finish, design style, and mounting. We will use the information you provide to determine feasibility and pricing for your project.
Step 2
Receive a price quote
Receive a price quote
We will provide a comprehensive quote outlining the project scope, pricing, estimated processing time, and any relevant details specific to your request.
Step 3
Approve the quote & place your order
Approve the quote & place your order
If the quote looks good, you can either proceed with full purchase for fastest processing time, or place a deposit to begin the design phase.
Step 4
Drafting of your custom design begins
Drafting of your custom design begins
After payment is submitted, we begin designing your item. A proof or design options are typically provided within 1–5 business days depending on complexity.
Step 5
Design review & revisions
Design review & revisions
After receiving your design options, you may select your preferred version and request revisions if needed. One complimentary revised proof may be included.
Step 6
Final approval & production
Final approval & production
Once the design is finalized, manufacturing begins. Fully paid orders enter production immediately. Deposit orders move into queue once the remaining balance is paid.
Important FAQs & Order Policies
Policy 1
Deposits
Deposits
A deposit may be placed to get your design started. Deposits apply toward the total purchase price if the order is completed within the allowed design-proof window. All deposits are strictly non-refundable.
Policy 2
Design services
Design services
We offer limited graphic design services to support your custom design needs. More advanced revisions or significant changes beyond the approved scope may incur additional fees.
Policy 3
Design proofs
Design proofs
A digital proof is provided for review and approval for custom designs before manufacturing begins. Proof delivery timelines vary depending on the complexity of the design.
Policy 4
Payment
Payment
Payment in full is required before manufacturing begins unless a deposit arrangement has been approved for your project.
Policy 5
Returns, refunds, cancellations & exchanges
Returns, refunds, cancellations & exchanges
Because each product is custom-made based on your selections, returns, exchanges, and cancellations are generally not accepted once work has started. All deposits are strictly non-refundable.
Custom Project Quotes & Design Support Services
Our goal is to provide every customer with efficient, accurate, and high quality project & design support. To ensure a smooth experience and consistent results, we follow the communication guidelines below for all quoting & design related services.
Policy 1
PRIMARY COMMUNICATION METHOD: EMAIL
PRIMARY COMMUNICATION METHOD: EMAIL
All design services are handled exclusively through email. This allows us to provide the highest level of service by ensuring clear, documented communication.
Policy 2
WHY WE USE EMAIL FOR DESIGN SUPPORT
WHY WE USE EMAIL FOR DESIGN SUPPORT
Custom projects often require detailed visuals, attachments, and written clarification, along with internal review and production feasibility checks.
Policy 3
ACCURACY, ACCOUNTABILITY & CUSTOMER PROTECTION
ACCURACY, ACCOUNTABILITY & CUSTOMER PROTECTION
Email communication creates a clear, accessible record of all design decisions, approvals, and commitments for both the customer and the business.
Policy 4
CUSTOMER CHOICE & TRANSPARENCY
CUSTOMER CHOICE & TRANSPARENCY
We believe in being transparent about our workflow and communication process to ensure consistent quality and efficiency for every project.
Custom Free Quote