Shop Policies- Cancellations, Returns, Refunds & Damages
1. Every item in our store is custom made because all of our items are custom & handmade at the time of order, we do not offer returns, refunds, exchanges or cancellations. We start working on your order within a few hours of receipt, we are unable to cancel orders once work has begun. If an error is made on our part, we will make every effort to provide a resolution.
2. Damages or Errors -Please contact us within 72 hours of the package delivery with photos of the item & packaging.
3. We cannot remake items where the wrong font, color or size was ordered. Please review the color, font, item details & processing times PRIOR to purchase to ensure that you will be happy w/ your order. We are happy to answer any questions you may have.
Shop Policies (cont)- General Warranty
5. GENERAL WARRANTY
Our products are warrantied to be free from material defects in workmanship, materials, and construction from the date of delivery for 30 days when used for normal indoor/outdoor use.
EXCLUSIONS: Our products are not warranted against normal wear & tear, accidents, abuse, neglect or from damage resulting from improper use, care, storage or saltwater exposure. Because many of our products are handcrafted & made with natural materials, variations in size, shape, & color can be expected.
* Lake/Marine/Saltwater use is not considered a normal outdoor environment. We do not warranty any product that has exposure to saltwater or brackish water. We recommend regular cleaning & the add on clearcoat for any water exposure.
Shop Policies (cont) Security- Payments, Communication & Shipping
4. Our business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. We do periodically respond to messages in the evenings & on the weekends, but please allow 24 hours for a response to messages. We will respond as quickly as possible.
5. All payments are processed through Etsy for the security of your personal information. We do not have records of your payment information. Should you need to add something to an order, an additional order will need to be placed. We DO NOT send PayPal invoices.
6. Because your security is important to us, we only communicate through ETSY Messages. Please verify that all information in your ETSY account is correct, including your email and shipping address.
Shop Policies -- Shipping
7. We ship via USPS or UPS Ground depending on shipping location. ADVERTISED SHIPPING CHARGES & FREE SHIPPING APPLIES TO THE 48 CONTINENTAL U.S. STATES ONLY- FOR SHIPPING COSTS TO HAWAII, ALASKA, APO ADDRESSES OR OTHER, PLEASE CONTACT US FOR CURRENT RATES.
8.Processing time are located under the "Shipping and Returns" section of each listing. If you need your item by a specific date, please contact us PRIOR to placing your order to ensure we can accommodate your request. Transit time is approximately 3-10 business days but may vary in peak season. We do not have any control over delivery times provided by carriers. Rush Processing and/or Expedited Shipping may be needed when requesting a specific delivery date. Contact us for more info
Shop policies - Standard Personalized Items & Design Proofs
9. Most of our items have "Allowable Customization Options" that can be personalized for the price that is listed. If you like additional changes made to the design beyond the "Allowable Customization Options", please contact us for a custom quote.
10. We will provide you with a courtesy design proof following purchase for PERSONALIZED ITEMS ONLY. Please allow a full 5 business days for proofs excluding the date of the order, holidays and weekends to be emailed to you. Please verify the accuracy of spelling and information matches what you requested on the order within 24 hours to ensure that your order will ship by the quoted ship date. Because of the amount of time & orders we have in-house we do not send proofs prior to order.
Shop Policies - Special Custom orders & Copyrights
11. We will be glad to work with you to create a custom design. Please contact us for the custom design request form and price quote.
12. All photos, designs & design proofs appearing on this site are the property of HouseSensationsArt. They are protected by U.S. Copyright Laws and may not be downloaded, forwarded, shared or reproduced in any way without the prior & express written permission of HouseSensationsArt. All designs including custom designs are the sole property of HouseSenationsArt. Purchases for custom design is strictly for the "physical item" and does not include rights to the design. We do not sell any of our files for commercial or personal use. Copyright violators will be served and prosecuted by our legal team.
Shop Policies - Gift Cards , Hardware & Photos
13. We are glad to include a free gift card with a message. Please include your message in the " Notes to Seller" at checkout.
14. Screws & Mounting Hardware are not included with your purchase unless otherwise stated in the listing details. We do offer Door Hangers and Bows for purchase.
15. In order to adhere to Etsy's policies regarding "Scheduled Ship by Dates," we do not offer photos of the completed item before shipment, but we do offer digital proofs prior to cutting so that you can see a preview of the item before it goes to production.
Durability of Powder Coating & Care
Powder coating is a high-quality finish found on thousands of products you come in contact with each day. Powder coating protects the roughest, toughest machinery as well as the household items you depend on daily. It provides a more durable finish than liquid paints can offer, while still providing an attractive finish.
***We do offer a clear coat add on for Salt Water Exposure & Direct Sun Exposure to provide extra protection to extreme elements. The manufacturer recommends adding a clear coat every year or two to extend the life of the powder coat finish.
****Clean with a mild dish soap, water and towel. Do not use anything you would not use on your car.
Shop Polices: Raw Metal Signs
FOR RAW METAL ONLY SIGNS - Raw Metal without a clear coat WILL rust and/or weather, even indoors. The clear coat sealant will protect the sign from rusting and weathering. If you ordered a Raw Metal Only sign and would like us to add a clear coat to your item, please let us know within 24 hours of receipt of the digital proof.
ALL RAW METAL SIGNS (both with and without a clear coat) may show flaws and imperfections that exist in the metal. This may include scratches, flecks, gouges, burns, rings, dark spots, etc. This can give the metal a unique, rustic, or rugged appearance. If you would like these characteristics covered, we recommend selecting a colored powder coat finish. Raw Metal also varies in color from light silver to black.