If you have questions or need a custom quote please email us at CustomerService@HouseSensationsArt.com

Q: Can I cancel my order or make changes?

A: Your order is only eligible to be canceled or modified within 1 hour of placing the order. After that time, our team will begin manufacturing the order and the order cannot be canceled or changed. We take great pride in creating high-quality, made-to-order products and appreciate your understanding in this matter.

Q: How do I contact HSA?

A: If you have any questions or concerns about your order, please contact our
customer service team by sending us an email at
CustomerService@HouseSensationsArt.com. We’ll confirm once the modification or cancellation has been made.

Q: Do you accept returns?

A: While we do not accept returns on custom-made items, If
there is a problem with your order, please contact us
so that we can make it right. Sometimes accidents happen! If your item arrives damaged, let us know and we will send you a replacement right away. Your satisfaction is our ultimate goal!

• Once you place your order, our skilled artisans will
  immediately begin crafting your unique piece using high-quality steel.
  
  

• All items are custom-made at the time of order ensuring that you receive a truly one-of-a-kind product that's made just for you.  Our current processing time is approximately 3-5 business days plus transit. Once your order has been picked up by our carrier you will receive an email with tracking information so that you can follow your package until delivery.

• ALL UNFINISHED STEEL SIGNS (both with and without a clear coat) may show flaws and imperfections that exist in the metal. This may include scratches, flecks, gouges, burns, rings, dark spots, etc. This can give the metal a unique, rustic, or rugged appearance that is very trendy in the “Modern Farmhouse Décor”. If you would like these characteristics covered, we recommend selecting a colored powder coat finish. Raw Steel also varies in color from light silver to black depending on the mill lot. We have no control over the color of raw metal.

• CANDY AND TRANSPARENT COLORS are fully transparent. Any flaws that exist in the metal underneath the color will show through the color and be visible. This includes scratches, blemishes, cut marks, burns from the cutting process, etc.